Privacy Policy

Last Updated: 06/08/2025

At ProScapeSupplies, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR and other applicable privacy laws.

1. Information We Collect

We may collect the following personal data when you interact with our website, place an order, or contact us:

  • Name and contact details (email address, phone number, billing/delivery address)

  • Payment information (processed securely through third-party payment providers)

  • Order history and purchase details

  • Communication history with our customer service team

  • Technical information (IP address, browser type, device information, and cookies)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your purchases or account

  • Respond to your enquiries and provide customer support

  • Improve our products, services, and website

  • Send marketing communications (only if you have opted in)

  • Comply with legal obligations, including tax and accounting requirements

3. How We Protect Your Data

  • Your personal data is stored securely on protected servers.

  • We use encryption and secure payment gateways for all transactions.

  • Access to personal data is restricted to authorised personnel only.

4. Sharing Your Data

We do not sell your personal data.
We may share it with trusted third parties to help operate our business, including:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Delivery and courier services

  • Marketing and analytics providers (with your consent where required)

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve your shopping experience. You can read more in our Cookie Policy and adjust your preferences at any time.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data (where legally permissible)

  • Opt out of marketing communications at any time